Simple Guidelines for Claims – Part 2, Property Loss/Damage
Things to remember when reporting a property loss or damage claim:
- Fully completed and signed claim form;
- Quotes to repair or replace item;
- Proof of ownership;
- Damage report where applicable;
- In some cases you may be requested to keep the damaged goods and give these to your insurers, this is known as salvage;
- If you repair or reinstate without the correct notification insurers reserve the right to settle the claim;
- Third-party details if necessary;
- Photo’s of damage;
- SAPS case number for theft and malicious damage claims;
- ITC number and IMEI number for stolen or damaged mobile phones;
- Valuation certificate for loss of jewellery;
This information is the basic information for a claim to be attended to timeously and additional information may be requested depending on the nature of the claim.
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