During the 2019/2020 financial year the Office of the FAIS Ombud received a total of 8835 new complaints – a reduction of 5.23% from the 9323 received during the 2018/2019 financial year and the 10 211 received during 2017/2018. In the … Continue reading →
It’s almost holiday time, and whether you’re staying at home or venturing off somewhere exotic, there are things you need to do to ensure you and your family enjoy a safe, secure festive season. Firstly, ensure that your insurance policy … Continue reading →
COVID-19 has resulted in more digital transactions than ever before hence exponential increases in online fraud. Consequentially, the financial services industry has found itself battling to meet the thriving demand for greater digital access to products and services while also … Continue reading →
With the increase in direct-to-consumer insurance products and companies, many consumers have questioned the need for an intermediary – or broker – at all. Santam, who has been in the business of insurance for more than 100 years, believes that … Continue reading →
Scamsters have targeted the customers of several vehicle tracking companies in South Africa. Vehicle tracking customers are being contacted by the scamsters who are pretending to work for the vehicle tracking company. They advise the customer that there is something … Continue reading →
For those of you that are not aware, cybercrime is on the increase in a massive way, and business email compromise, impersonations and payment fraud are rife. This has only been exacerbated by teams working remotely and tough economic times, … Continue reading →
It might seem like an option when times are hard, but cancelling or reducing your insurance cover is not a good idea: it can be catastrophic if you need to claim and find yourself without any form of cover or … Continue reading →
Finding purchases or transactions on your bank statements that you cannot explain? Receiving credit cards or statements for accounts that you never applied for? Denied credit for a purchase, even though your credit record is clear? Chances are that you’ve … Continue reading →
The importance of policy wording was underlined again in the UK’s comprehensive High Court analysis of 21 samples in coverage extensions for business-interruption COVID-19 related losses recently. At times the hearing sounded more a semantics class than a court case. … Continue reading →
With new health and safety protocols in place, travel in 2020 and going into 2021 looks quite a bit different to years gone past. There are plenty of incredible destinations you can explore closer to home, and also to countries … Continue reading →